Register your Jewelry
Activate your Limited Lifetime Warranty so we can look after your piece for years to come.
Click the button below to begin
Fill in the short form (about 2 minutes)
Receive a confirmation email with your warranty information.
Warranty Claims
Need to submit a warranty claim? Please complete our Warranty Claim Form below, and our team will review your request and get back to you with the next steps.
Covered under warranty
Manufacturing defects, including:
Loose or fallen stones
Broken clasps and findings
Plating or enameling issues
Not covered
Lost or stolen items
Damage from accidents or misuse
General wear and tear
Unauthorized repairs or resizing
Submit A Claim
Complete our Warranty Claim Form and provide a few details about your item. Our team will review your submission and contact you with the next steps.
Warranty ClaimsFrequently Asked Questions
What does the Crislu Lifetime Warranty cover?
Our Limited Lifetime Warranty covers Manufacturing defects only and does not cover lost or stolen items, accidental damage or improper care.
Do I need to register my jewelry?
Yes. To activate your Limited Lifetime Warranty, your product must be registered within 30 days of purchase.
What information do I need to make a warranty claim?
You will need your warranty registration number and original proof of purchase to process a claim.
Can water exposure to water affect my warranty?
Casual exposure to water will not affect your jewelry, however as best practice, we recommend removing jewelry before as prolonged submersion in water, including swimming pools, hot tubs, or ocean water will affect finish over time. Please see Jewelry Care for more details.
Can perfumes, lotions, or skincare products damage my jewelry?
Yes. Exposure to harsh chemicals, perfumes, cosmetics, lotions, sunscreens, sanitizers, and household cleaners can affect the finish of your jewelry. Apply products first and wear jewelry afterward.
Can I resize or repair my jewelry elsewhere?
No. Any alterations, resizing, or repairs carried out by anyone other than Crislu or an authorized repair center may void the warranty.
Does the warranty cover fading?
With proper care and best practices the finish should retain its original luster. Please see Jewelry Care for more details.
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Most warranty claims start with a piece that was never registered. Register your Crislu today and we'll have your details on file the day you need us.