Frequently Asked Questions

  1. What is the standard necklace size?
    1. Unless otherwise noted CRISLU pendants and chain necklaces have a standard chain length of 16” with adjustable jump rings at 17” and 18”
    2. CRISLU tennis necklaces have a standard length of 16”. If it is different, then it will be denoted in the product description.
  2. What is the standard bracelet size?
    1. Unless otherwise noted CRISLU chain bracelets have a standard chain length of 7” with an adjustable jump ring at 6.5”
    2. CRISLU tennis bracelets have a standard length of 7”. If it is different, then it will be denoted in the product description.
  3. I sent my item in for a warranty issue but have not received a response yet. When can I expect my warranty credit or replacement?
    1. Upon receipt of your piece, it can take up to 5 business days to process your claim. Once your claim has been processed we will begin production on a replacement piece. If your item has been discontinued you will receive an online credit for the MSRP value of the piece within 10 business days.
  4. My CRISLU jewelry broke and I want to send it in for warranty, but I want the same piece. Can you send me the same one back?
    1. We cannot guarantee that your item will be available as items are periodically discontinued. We are more than happy to help suggest a replacement piece if you cannot find the item you are looking for and are always willing to review discontinued item warranty claims on a case by case basis to find an ideal solution. You can email customerservice@crislu.com for help.
  5. I haven’t received my return shipping label, when can I expect it?
    1. You will receive your shipping label within two business days of submitting your warranty claim.
  6. How do I keep my CRISLU jewelry clean?
    1. Please follow this link to our jewelry care instructions: http://crislu-web-store.myshopify.com/pages/caring-for-your-crislu-jewelry
  7. What are CRISLU's operating hours?
    1. CRISLU operates Monday through Friday from 8:30AM to 5:00PM (PST)
  8. I placed my order over the weekend but I haven't received any processing information. When can I expect my items?
    1. Orders will only be processed during normal business hours (M-F: 8:30AM to 5:00PM PST)