Customer satisfaction is our priority. Always has been, always will be. We ensure your shopping experience with us is at ease, fun and confident. CRISLU is proud to offer a lifetime warranty on all jewelry because we have confidence in our quality. If for any reason you are not satisfied with your CRISLU.com purchase you may request to return the products without customized engraving or embossing and in its original condition, within 14 days of the date of receipt of items for a refund or an exchange. CRISLU pays for your return shipping charges within the U.S. Our return policy is only valid for items purchased through our website (CRISLU.com).